B&Q bathroom installation – day 37
Pete Hawkins the installation services manager leaves a message on my mobile at 11:27 asking me to call him to arrange a site visit. I call him back at 11:30 and leave a message on his mobile. He calls me back straight away and says he needs to arrange a site visit, when I am available? I say either first thing, evenings or Saturday. He says he doesn’t do evenings or Saturdays and he’s just about booked up until after Christmas but he could do Thursday or Friday next week. I say, actually, I’m off next Friday, I can do then. He says what time? I say any time, morning would be best. he says 10:30? I say yes, that’s fine. He says ok then, see you 10:30 on Thursday. I say no, it’s Friday. He says oh yes, sorry. I say Friday of next week, 22nd? He says yes.
Oh goody, I’m going to get to rant face to face to a B&Q manager on my birthday, heh heh 🙂
(I’m not actually very good at ranting either on the phone, or face to face, only in writing. I’m actually a complete wimp.)
Make sure you print out your blog – so you can smack it to them
Take no prisoners
Thanks guys, I’m going to put my assertive head on 🙂