B&Q bathroom installation update

B&Q sent me a letter saying we’re not going to give you any more money, we offered you enough. They also sent me a leaflet for their “independent” arbitration services but what really made me laugh was the final sentence of their letter apologising for any inconvenience and hoping that this “unfortunate experience” hasn’t put me off shopping at their stores in the future. Um, no, of course not, not at all. Honestly it hasn’t, not one little bit. In fact, I think I’ll go there on Saturday and make a day of it, maybe buy a burger from the van outside too.



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