B&Q bathroom installation – day 52

As I haven’t heard anything for a while about when the electrician’s coming back or when the new toilet seat’s being delivered, I ring the installation centre and speak to Alan.  Hello Alan I say, happy new year.  Happy new year he says.  I say all I’m waiting for is the electrician and the new toilet seat.  He says what date is it today?  The 8th?  The toilet seat’s coming on the 9th.  I say tomorrow?  I’m not in.  Alan says ah, it’s coming by Parcelforce so they’ll leave a card and you can rearrange a delivery for when you’re in or you can collect it from the depot.  I say I’m never in, I’m at work, unless it’s before 9 or on a Saturday and I can’t go to the depot, it’s miles away and I don’t drive.  Can it be delivered to the store?  Alan says no, he tried that.  I say but the panel was delivered to the store, why can’t the seat?  He says he doesn’t know.  I say no one told me it was being delivered tomorrow.  He says he tried to call me on Friday but couldn’t get through.  Ever heard of leaving messages?  That’s what voice mail’s for.

Alan says that when the installation manager called round I said the fitters were Mayers but he was under the impression that I didn’t want them back again.  I say I only need the electrician, as long as they don’t burn anything, rip anything, leave windows open or anything else that they’ve done in the last six months, I don’t mind.  He says ok then, he’ll see what he can do.

Bloody hell, dealing with B&Q is like wading through treacle.  My six months interest free credit runs out soon and I’m going to have to pay for an unfinished bathroom.  Can’t believe it’s been six months since I first ordered it and it’s taking all this time.

Update
Alan from the installation centre rings at 4:30 and says about your delivery tomorrow, it’s with Parcelforce, if you’re not in, what they do is try your neighbours on either side, I don’t know how well you get on with your neighbours, and if there’s no one to take it, they’ll try to deliver on three consecutive days and leave a card and you can arrange for a delivery when you’re in.  I say but I’m not in any day.  He says I don’t know if they do Saturdays or if you can take a delivery on a Saturday?  I say Saturday’s fine or before 9 o’clock.  He says I don’t know if they do before 9 o’clock.  I say they do because I looked on their website but it will cost B&Q more.  I say I spoke to someone last year, I think his name was Gary, when I was trying to get my panel delivered and he said that you can’t rearrange a delivery until the delivery’s failed.  I say a neighbour took in the sink so hopefully someone will be around tomorrow.  Alan says will they take delivery for you?  I say if anyone’s around, yes.  I say it is just the seat that’s coming, isn’t it?   He says yes, the special seat, the non-banging one.  I say the non-banging one, ha ha.  He says I can’t remember what the proper name is.  I say hydraulic action?  Oh yes, that’s it he says.  Alan says well let’s see what happens with the delivery tomorrow.  I say any word on the electrician?  He says I was going to wait until you’ve got the toilet seat and then he can do both at the same time.  I say oh ok, fair enough.

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